Senior Customer Service Officer – EMTR & SEA
Why this role?
Were looking for a Senior Customer Service Officer to manage end-to-end order fulfillment across the EMTR and SEA regions. This role plays a critical part in delivering an excellent customer experience while driving operational efficiency across order processing, delivery, customs clearance, and reverse logistics.
Youll act as a key point of contact for customers and internal stakeholders, working closely with 3PL partners and cross-functional teams to resolve issues, meet KPIs, and continuously improve customer service and supply chain processes.
Key Responsibilities:
- Manage end-to-end order-to-cash (OTC) activities, including order entry, fulfillment, tracking, invoicing, and dispute resolution
- Ensure strong OTIF and CFR performance in collaboration with 3PL partners
Handle customer inquiries and resolve complex service issues in a timely and professional manner
Coordinate with Finance, Commercial, and Supply Chain teams to address order-related challenges
Monitor 3PL performance, esalate issues where needed, and support process improvement initiatives
Maintain accurate SAP records and ensure compliance with customs and regulatory requirements
What You Bring
Diploma in Business, Logistics, Supply Chain, or related field
Minimum 2 years experience in customer service, logistics, 3PL, OTC, or end-to-end supply chain operations
Proficient in English and Chinese
Strong working knowledge of SAP (OTC/SCM); Power BI experience is a plus
Service-oriented, accountable, and proactive with strong problem-solving skills
Comfortable working independently and collaboratively across functions
What Success Looks Like
You deliver reliable, cost-effective customer service, strengthen customer relationships, and help improve supply chain agility through continuous improvement and teamwork
Send us your resume along with your current and expected salary. Well be in touch if you are shortlisted! Please send your latest resume, in word format outlining your relevant experience and qualifications to . We look forward hearing from you.
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
Please be advised that this position is exclusively open to Singaporean citizens and Singapore Permanent Residents.
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