Job Description:
- Oversee and manage 4-6 assigned outlets, including operational and manpower planning.
- Report directly to the Operations Manager and collaborate with them on key operational issues.
- Coordinate with the Marketing Department to address marketing needs and concerns.
- Submit weekly and monthly operational reports to the Operations Manager.
- Assist in store openings and closures as needed.
- Complete intensive operational training at designated outlets within a specified timeline.
- Help develop and implement operational policies, systems, and processes to support the company's growth.
- Monitor and manage the sales performance of assigned outlets.
- Attend monthly Operations meetings to address operational challenges and contribute to sustainable growth.
- Review and streamline SOPs for better operational efficiency.
- Assist in the recruitment of outlet employees and support employee development.
- Conduct staff training and outlet examinations for development and promotion.
- Address customer complaints related to service or product quality.
- Assess the performance of Store Managers and outlet employees, and take corrective actions when necessary.
- Manage outlet expenses and inventory to ensure efficient operations.
- Develop, motivate, and retain staff, especially high performers, to help them meet quality and productivity targets.
- Participate in projects related to operations, such as new product testing, supplier/vendor management, inventory control, POS training, and other initiatives to support business growth.